Refund Policy of Kite Mobi Ltd

1. Introduction:
   Welcome to Kite Mobi Ltd. We are committed to providing exceptional eSIM services for your seamless connectivity. Understanding the unique nature of digital products, we aim to offer supportive solutions for any issues you might encounter.
   
   
2. Refund Eligibility:
   Eligibility for refunds is considered under specific conditions, primarily if there are unresolved technical issues with our eSIM.
   
   
3. Conditions for Refund:
   To qualify for a refund consideration:

• The eSIM must not have been activated.
• The request must be made within 14 days of purchase.
• A valid reason for the refund request should be provided, with evidence of any issues encountered.

1. Issue Resolution and Voucher Option:
   Our first approach to resolving any issues you face with our eSIMs is through our dedicated customer service. If we cannot resolve your issue, we typically offer a voucher for the value of your purchase, redeemable for future services at Kite Mobi Ltd. This ensures that you retain value and can explore other connectivity options with us.
   
   
2. Refund Process:
   In cases where a voucher is not a suitable solution, and a refund is approved:

• Please contact our customer service team via our chat functionality on our website.
• Following your request, refunds will be processed to your original method of payment within a certain number of days, subject to your card issuer's policies.

1. Exceptions:
   Refunds or vouchers cannot be granted once an eSIM has been activated or if the request is made after 14 days from the purchase date.
   
   
2. Contact Us:
   For any assistance, refund or voucher requests, or general queries, please reach out to our customer service team via our chat functionality on our website. We're here to ensure your connectivity is uninterrupted and satisfactory!